Frequently Asked Questions


Why choose Cascade Fresh for my house cleaning needs?

Our team cleaning method allows us to accomplish your cleaning needs much more efficiently than an individual. Each team has a Team Leader who performs a 27 point inspection to ensure your home is cleaned thoroughly and to the highest standard every visit. Our cleaning methods allow us to sanitize your home while we make it shine creating a healthy home environment for you and your loved ones.


Do I supply the cleaning products?

No you do not. We provide all supplies and equipment to clean your home top to bottom. Almost all of our products are green and safe for the environment. If you have a preferred product you would like us to use we will happily oblige – all you need to do is let us know where to find it in your home.


If you would like to skip one of your recurring cleaning dates we ask for 2 business days notice. Simply email, call or text us at least 2 business days before informing us that you would like to skip your scheduled appointment. If less than 2 business days notice is given there is a $65 late cancellation fee. If the team arrives at your home and is locked out there is a $95 lock out fee.


Do I need to be home while the team cleans?

No you do not need to be home for the cleaning. Our teams know what to do and are self-sufficient. However, if you prefer to be home while we make your home sparkle that is completely up to you. If you are not home to let the team in we can safely hold a key in our safe. This key is checked in and out on the day of your cleaning. Other access options would be to leave a door unlocked for us or stash a hidden key somewhere. Garage codes work great as well!


How many people work together on a team?

Most of the time you will have a team of 3 trained cleaning associates at your home. This allows us to get in, clean your home, and get out quickly. This allows us to be less intrusive on your precious time. Some days there may be a team of 2 members depending on that day’s work.


Do you offer different recurring cleaning schedules?

Yes we do! We offer weekly, biweekly and every four weeks (monthly) as options for ongoing service.


What types of payment do you accept?

You can pay by Credit Card, ACH (direct debit), or check. Payment is due on receipt so if you elect to pay by personal check please have it ready for the team each visit.


Am I expected to leave a tip?

It’s up to you! Teams love to know their hard work is appreciate and a tip is a great way to say, “Great job”. Each visit a Feedback Form is left at your home. Completing this helps the team to know you were highly satisfied with their work as well!

TESTIMONIALS

     
Cascade Fresh Cleaning is rated 4.7 out of 5 based on 178 reviews from around the Web.
  • 08/17/2018
         
    I am so thankful for Cascade Fresh. They are a true breathe of fresh air.
  • 12/13/2018
         
    We've been with Cascade Fresh for years, and they've always done an excellent, trustworthy job--and they're so nice!
  • 06/22/2018
         
    Cascade Fresh Cleaning has cleaned several times for me in both single family homes and apartment units.
  • 12/20/2018
         
    Very thankful to Stacie and the silver team. We are very pleased and would highly recommend them.
  • 11/23/2016
         
    Thank you Cascade Fresh (Purple Team) for doing a fantastic job in cleaning our home. Very happy with your services!
  • 12/18/2018
         
    Great service! Nice folks!! Five stars all the way!
  • 06/22/2018
         
    Cascade Fresh Cleaning has cleaned several times for me in both single family homes and apartment units.
  • 12/13/2018
         
    Danielle and her team do a great job! We love the Navy team!
  • 12/11/2018
         
    They are prompt, courteous and thorough....
  • 04/19/2017
         
    Very professional. Very clean. I was going to try the services once, but now I'm scheduling it regularly. Impressive work.
  • 12/26/2018
         
    We have been very happy with our service so far. I love walking in to a clean home.
  • 03/31/2017
         
    Just used them for the first time. I will definitely hire them again. They were thorough and super nice! I highly recommend them!
  • 11/18/2016
         
    I have used Cascade Fresh for a couple years now and have always been happy with them! The maroon team cleans my place and leaves it spotless! I have a cat...
  • 11/29/2016
         
    My team from Cascade Fresh is the best! They remember little things I want done when they are cleaning and provide good stories about how they cleaned the...
  • 11/19/2016
         
    Absolutely LOVE the team that comes to our home. Friendly and conscientious about the job they do. Plus, they love our dogs! Just an all around great company...
  • 12/17/2018
         
    They are friendly, timely, thorough and efficient!
  • 11/28/2016
         
    Cascade Fresh has been wonderful to work with. The Blue Team does a thorough job every time and they are always pleasant and polite! I would recommend them...
  • 11/21/2016
         
    Cascade does a great job in my home. I have used them for years. They are reliable, do consistently great work and are easy to work with. My dogs love them...
  • 12/09/2018
         
    Most excellent crew every time
  • 07/08/2017
         
    The managers are wonderful(: