Frequently Asked Questions


Why choose Cascade Fresh for my house cleaning needs?

Our team cleaning method allows us to accomplish your cleaning needs much more efficiently than an individual. Each team has a Team Leader who performs a 27 point inspection to ensure your home is cleaned thoroughly and to the highest standard every visit. Our cleaning methods allow us to sanitize your home while we make it shine creating a healthy home environment for you and your loved ones.


Do I supply the cleaning products?

No you do not. We provide all supplies and equipment to clean your home top to bottom. Almost all of our products are green and safe for the environment. If you have a preferred product you would like us to use we will happily oblige – all you need to do is let us know where to find it in your home.


If you would like to skip one of your recurring cleaning dates we ask for 2 business days notice. Simply email, call or text us at least 2 business days before informing us that you would like to skip your scheduled appointment. If less than 2 business days notice is given there is a $65 late cancellation fee. If the team arrives at your home and is locked out there is a $95 lock out fee.


Do I need to be home while the team cleans?

No you do not need to be home for the cleaning. Our teams know what to do and are self-sufficient. However, if you prefer to be home while we make your home sparkle that is completely up to you. If you are not home to let the team in we can safely hold a key in our safe. This key is checked in and out on the day of your cleaning. Other access options would be to leave a door unlocked for us or stash a hidden key somewhere. Garage codes work great as well!


How many people work together on a team?

Most of the time you will have a team of 3 trained cleaning associates at your home. This allows us to get in, clean your home, and get out quickly. This allows us to be less intrusive on your precious time. Some days there may be a team of 2 members depending on that day’s work.


Do you offer different recurring cleaning schedules?

Yes we do! We offer weekly, biweekly and every four weeks (monthly) as options for ongoing service.


What types of payment do you accept?

You can pay by Credit Card, ACH (direct debit), or check. Payment is due on receipt so if you elect to pay by personal check please have it ready for the team each visit.


Am I expected to leave a tip?

It’s up to you! Teams love to know their hard work is appreciate and a tip is a great way to say, “Great job”. Each visit a Feedback Form is left at your home. Completing this helps the team to know you were highly satisfied with their work as well!

TESTIMONIALS

     
Cascade Fresh Cleaning is rated 4.7 out of 5 based on 159 reviews from around the Web.
  • 11/21/2016
         
    The Green Team cleaned our home last week and did an outstanding job! Thanks a million Martina, AJ and Laura!!
  • 11/30/2016
         
    Cascade Fresh is always professional, thorough, and friendly. They are efficient and their service is fantastic. We've used them for a few years now and look...
  • 11/17/2016
         
    The Turquoise Team at Cascade Fresh does a great job. They are responsive to specific requests that arise from time to time. We see them every two weeks just...
  • 04/19/2017
         
    Very professional. Very clean. I was going to try the services once, but now I'm scheduling it regularly. Impressive work.
  • 11/15/2016
         
    The Cocoa team does a wonderful job! I love to have a clean house, but I'm not wild about doing it myself. It is such a treat to have my house cleaned every...
  • 11/22/2017
         
    Cascade Fresh is excellent! I look forward to their arrival every 2 weeks. I love the way my house smells and looks!
  • 11/28/2016
         
    Cascade Fresh has been wonderful to work with. The Blue Team does a thorough job every time and they are always pleasant and polite! I would recommend them...
  • 11/27/2016
         
    If there were 10 stars Cascade Fresh Cleaning would get it. Excellent service all the way around. Frendly and trustworthy. They pay attention to detail and...
  • 11/15/2016
         
    Cascade Fresh has been cleaning my home for a number of years. Always do an excellent job! Office staff very helpful with rescheduling needs. Cleaning Team...
  • 11/16/2016
         
    They do a wonderful job. We have the tan team; April, Hayley and Trinidad and they do a great job. They are very friendly and efficient. We could not be...
  • 11/15/2016
         
    Cascade Fresh has cleaned our home for several years. They have always done an outstanding job. Their staff is highly professional and takes pride in their...
  • 11/22/2016
         
    I have been using cascade fresh for over 10 years and love how friendly the team is and how I can always count on them to do a great job!
  • 12/09/2016
         
    Cascade fresh cleaning has taken good care of my home for over Two years. Very friendly, efficient, and reliable!! I am very satisfied about their work!...
  • 11/14/2016
         
    I have been using Cascade Fresh for many years. They always do a fabulous job. Blue Team thank you so much for making the day you visit my home my favorite...
  • 06/22/2018
         
    Cascade Fresh Cleaning has cleaned several times for me in both single family homes and apartment units.
  • 11/18/2016
         
    I LOVE all the wonderful people at Cascade Fresh. They have been cleaning my house for years, and I have never had a single complaint about their service....
  • 11/14/2016
         
    BEST TEAM EVER. THEY ARE EVEN CONCERNED ABOUT MY SAFETY IF SOMEONE IS IN THE HOUSE, LIKE A HANDYMAN, THAT I DON'T KNOW. after THE GIRLS LEFT, THEY CALLED ME...
  • 11/15/2016
         
    Cascade Fresh has been cleaning my homes for more than ten years, and their service has been fantastic. The staff is always friendly, efficient and caring,...
  • 06/22/2018
         
    Cascade Fresh Cleaning has cleaned several times for me in both single family homes and apartment units.
  • 12/02/2016
         
    Have used Cascade Fresh services for years! When I moved to a new home they were the only service I even considered. Have always felt in good hands and...