Frequently Asked Questions


Why choose Cascade Fresh for my house cleaning needs?

Our team cleaning method allows us to accomplish your cleaning needs much more efficiently than an individual. Each team has a Team Leader who performs a 27 point inspection to ensure your home is cleaned thoroughly and to the highest standard every visit. Our cleaning methods allow us to sanitize your home while we make it shine creating a healthy home environment for you and your loved ones.


Do I supply the cleaning products?

No you do not. We provide all supplies and equipment to clean your home top to bottom. Almost all of our products are green and safe for the environment. If you have a preferred product you would like us to use we will happily oblige – all you need to do is let us know where to find it in your home.


If you would like to skip one of your recurring cleaning dates we ask for 2 business days notice. Simply email, call or text us at least 2 business days before informing us that you would like to skip your scheduled appointment. If less than 2 business days notice is given there is a $65 late cancellation fee. If the team arrives at your home and is locked out there is a $95 lock out fee.


Do I need to be home while the team cleans?

No you do not need to be home for the cleaning. Our teams know what to do and are self-sufficient. However, if you prefer to be home while we make your home sparkle that is completely up to you. If you are not home to let the team in we can safely hold a key in our safe. This key is checked in and out on the day of your cleaning. Other access options would be to leave a door unlocked for us or stash a hidden key somewhere. Garage codes work great as well!


How many people work together on a team?

Most of the time you will have a team of 3 trained cleaning associates at your home. This allows us to get in, clean your home, and get out quickly. This allows us to be less intrusive on your precious time. Some days there may be a team of 2 members depending on that day’s work.


Do you offer different recurring cleaning schedules?

Yes we do! We offer weekly, biweekly and every four weeks (monthly) as options for ongoing service.


What types of payment do you accept?

You can pay by Credit Card, ACH (direct debit), or check. Payment is due on receipt so if you elect to pay by personal check please have it ready for the team each visit.


Am I expected to leave a tip?

It’s up to you! Teams love to know their hard work is appreciate and a tip is a great way to say, “Great job”. Each visit a Feedback Form is left at your home. Completing this helps the team to know you were highly satisfied with their work as well!

TESTIMONIALS

  • 11/14/2016
         
    CLEANING CREW ARE VERY GOOD
  • 11/17/2016
         
    I LOVE all the wonderful people at Cascade Fresh. They have been cleaning my house for years, and I have never had a single complaint about their service....
  • 11/20/2016
         
    Cascade does a great job in my home. I have used them for years. They are reliable, do consistently great work and are easy to work with. My dogs love them...
  • 11/17/2016
         
    Cascade Fresh Cleaning has been our cleaning company of choice since relocating to GR 2 years ago. They are very convenient with communications (text...
  • 11/22/2016
         
    I have been using cascade fresh for over 10 years and love how friendly the team is and how I can always count on them to do a great job!
  • 11/30/2016
         
    Cascade Fresh is always professional, thorough, and friendly. They are efficient and their service is fantastic. We've used them for a few years now and look...
  • 11/11/2016
         
    Love this company - and my team! They do a magnificent job... I would recommend them to anyone in the area. They are not only great at the work, but...
  • 12/01/2016
         
    The ladies in the silver team (Amber, Nicole, & Araysya) do a great job! They did a thorough job and the house looks great!
  • 11/14/2016
         
    We've had the purple team for over a year now so that should say it all! The team is very consistent, thorough, as well as accommodating! We very much...
  • 11/10/2016
         
    We have used Cascade Fresh for a number of years now and have been impressed with the thoroughness, friendliness of staff, and willingness of staff to work...
  • 11/14/2016
         
    I have been using Cascade Fresh for many years. They always do a fabulous job. Blue Team thank you so much for making the day you visit my home my favorite...
  • 11/10/2016
         
    My team is wonderful ( Tan Team, April, Haley Trinidad). My house sparkles when they leave. They do the jobs I hate to do. Thank you
  • 11/14/2016
         
    Love my gals on the SILVER TEAM!!!!......They are always friendly, happy and willing to go the extra mile! I look forward to seeing them each week!! They are...
  • 11/23/2016
         
    Thank you Cascade Fresh (Purple Team) for doing a fantastic job in cleaning our home. Very happy with your services!
  • 11/15/2016
         
    Cascade Fresh has been cleaning my home for a number of years. Always do an excellent job! Office staff very helpful with rescheduling needs. Cleaning Team...
  • 11/21/2016
         
    The Green Team cleaned our home last week and did an outstanding job! Thanks a million Martina, AJ and Laura!!
  • 11/18/2016
         
    Absolutely LOVE the team that comes to our home. Friendly and conscientious about the job they do. Plus, they love our dogs! Just an all around great company...
  • 11/10/2016
         
    My husband and I are new customers and couldn't be more pleased with the results! We have had our second scheduled cleaning and it was just as perfect as the...
  • 12/02/2016
         
    My husband hired this company as an anniversary gift for me -- and it's been the best gift EVER! The Silver Team does a great job cleaning our home. They are...
  • 03/31/2017
         
    Just used them for the first time. I will definitely hire them again. They were thorough and super nice! I highly recommend them!