Frequently Asked Questions


Why choose Cascade Fresh for my house cleaning needs?

Our team cleaning method allows us to accomplish your cleaning needs much more efficiently than an individual. Each team has a Team Leader who performs a 27 point inspection to ensure your home is cleaned thoroughly and to the highest standard every visit. Our cleaning methods allow us to sanitize your home while we make it shine creating a healthy home environment for you and your loved ones.


Do I supply the cleaning products?

No you do not. We provide all supplies and equipment to clean your home top to bottom. Almost all of our products are green and safe for the environment. If you have a preferred product you would like us to use we will happily oblige – all you need to do is let us know where to find it in your home.


If you would like to skip one of your recurring cleaning dates we ask for 2 business days notice. Simply email, call or text us at least 2 business days before informing us that you would like to skip your scheduled appointment. If less than 2 business days notice is given there is a $65 late cancellation fee. If the team arrives at your home and is locked out there is a $95 lock out fee.


Do I need to be home while the team cleans?

No you do not need to be home for the cleaning. Our teams know what to do and are self-sufficient. However, if you prefer to be home while we make your home sparkle that is completely up to you. If you are not home to let the team in we can safely hold a key in our safe. This key is checked in and out on the day of your cleaning. Other access options would be to leave a door unlocked for us or stash a hidden key somewhere. Garage codes work great as well!


How many people work together on a team?

Most of the time you will have a team of 3 trained cleaning associates at your home. This allows us to get in, clean your home, and get out quickly. This allows us to be less intrusive on your precious time. Some days there may be a team of 2 members depending on that day’s work.


Do you offer different recurring cleaning schedules?

Yes we do! We offer weekly, biweekly and every four weeks (monthly) as options for ongoing service.


What types of payment do you accept?

You can pay by Credit Card, ACH (direct debit), or check. Payment is due on receipt so if you elect to pay by personal check please have it ready for the team each visit.


Am I expected to leave a tip?

It’s up to you! Teams love to know their hard work is appreciate and a tip is a great way to say, “Great job”. Each visit a Feedback Form is left at your home. Completing this helps the team to know you were highly satisfied with their work as well!

TESTIMONIALS

  • 11/29/2016
         
    My team from Cascade Fresh is the best! They remember little things I want done when they are cleaning and provide good stories about how they cleaned the...
  • 11/21/2016
         
    The Green Team cleaned our home last week and did an outstanding job! Thanks a million Martina, AJ and Laura!!
  • 11/15/2016
         
    I have the 'green team' cleaning my house and they do a great job! The house is always super clean. The girls are also super friendly! The company is easy to...
  • 11/16/2016
         
    They do a wonderful job. We have the tan team; April, Hayley and Trinidad and they do a great job. They are very friendly and efficient. We could not be...
  • 12/09/2016
         
    Cascade fresh cleaning has taken good care of my home for over Two years. Very friendly, efficient, and reliable!! I am very satisfied about their work!...
  • 11/10/2016
         
    My husband and I are new customers and couldn't be more pleased with the results! We have had our second scheduled cleaning and it was just as perfect as the...
  • 04/18/2017
         
    Very professional. Very clean. I was going to try the services once, but now I'm scheduling it regularly. Impressive work.
  • 11/29/2016
         
    Love Cascade Fresh and would recommend them to anyone looking for a fast and efficient cleaning crew. The Turquoise Team is the best and my personal...
  • 11/14/2016
         
    BEST TEAM EVER. THEY ARE EVEN CONCERNED ABOUT MY SAFETY IF SOMEONE IS IN THE HOUSE, LIKE A HANDYMAN, THAT I DON'T KNOW. after THE GIRLS LEFT, THEY CALLED ME...
  • 11/15/2016
         
    Cascade Fresh has been cleaning my home for a number of years. Always do an excellent job! Office staff very helpful with rescheduling needs. Cleaning Team...
  • 11/14/2016
         
    I have been using Cascade Fresh for many years. They always do a fabulous job. Blue Team thank you so much for making the day you visit my home my favorite...
  • 11/28/2016
         
    Cascade Fresh Cleaning Services has been cleaning my house for many years. I have referred them to my friends. I adore my purple team! They are always...
  • 11/13/2016
         
    Cascade Fresh Cleaning has made our lives more pleasant. Aside from the expert cleaning provided by Beverly, Tasha, and Katie, we enjoy the good cheer these...
  • 11/14/2016
         
    Cascade Fresh has been cleaning my homes for more than ten years, and their service has been fantastic. The staff is always friendly, efficient and caring,...
  • 11/16/2016
         
    I love my girls in the "Silver Team" ! They are friendly, professional, on time, and detail oriented. I look forward to them coming every other week to help...
  • 11/15/2016
         
    Cascade Fresh has cleaned our home for several years. They have always done an outstanding job. Their staff is highly professional and takes pride in their...
  • 11/20/2016
         
    Cascade does a great job in my home. I have used them for years. They are reliable, do consistently great work and are easy to work with. My dogs love them...
  • 11/14/2016
         
    The Yellow team is awesome! They come and are always so professional. I work in an office building and They are always so courteous.
  • 11/14/2016
         
    We've had the purple team for over a year now so that should say it all! The team is very consistent, thorough, as well as accommodating! We very much...
  • 11/10/2016
         
    We have used Cascade Fresh for a number of years now and have been impressed with the thoroughness, friendliness of staff, and willingness of staff to work...