Frequently Asked Questions


Why choose Cascade Fresh for my house cleaning needs?

Our team cleaning method allows us to accomplish your cleaning needs much more efficiently than an individual. Each team has a Team Leader who performs a 27 point inspection to ensure your home is cleaned thoroughly and to the highest standard every visit. Our cleaning methods allow us to sanitize your home while we make it shine creating a healthy home environment for you and your loved ones.


Do I supply the cleaning products?

No you do not. We provide all supplies and equipment to clean your home top to bottom. Almost all of our products are green and safe for the environment. If you have a preferred product you would like us to use we will happily oblige – all you need to do is let us know where to find it in your home.


If you would like to skip one of your recurring cleaning dates we ask for 2 business days notice. Simply email, call or text us at least 2 business days before informing us that you would like to skip your scheduled appointment. If less than 2 business days notice is given there is a $65 late cancellation fee. If the team arrives at your home and is locked out there is a $95 lock out fee.


Do I need to be home while the team cleans?

No you do not need to be home for the cleaning. Our teams know what to do and are self-sufficient. However, if you prefer to be home while we make your home sparkle that is completely up to you. If you are not home to let the team in we can safely hold a key in our safe. This key is checked in and out on the day of your cleaning. Other access options would be to leave a door unlocked for us or stash a hidden key somewhere. Garage codes work great as well!


How many people work together on a team?

Most of the time you will have a team of 3 trained cleaning associates at your home. This allows us to get in, clean your home, and get out quickly. This allows us to be less intrusive on your precious time. Some days there may be a team of 2 members depending on that day’s work.


Do you offer different recurring cleaning schedules?

Yes we do! We offer weekly, biweekly and every four weeks (monthly) as options for ongoing service.


What types of payment do you accept?

You can pay by Credit Card, ACH (direct debit), or check. Payment is due on receipt so if you elect to pay by personal check please have it ready for the team each visit.


Am I expected to leave a tip?

It’s up to you! Teams love to know their hard work is appreciate and a tip is a great way to say, “Great job”. Each visit a Feedback Form is left at your home. Completing this helps the team to know you were highly satisfied with their work as well!

TESTIMONIALS

     
Cascade Fresh Cleaning is rated 4.7 out of 5 based on 196 reviews from around the Web.
  • 12/07/2019
         
    Great service!!! Kristina and Alyssa are awesome!
  • 06/22/2018
         
    Cascade Fresh Cleaning has cleaned several times for me in both single family homes and apartment units.
  • 12/11/2018
         
    We've had the help and services of Cascade Fresh (navy team) for the past six months, visiting every other week. They are prompt, courteous and thorough....
  • 08/17/2018
         
    I am so thankful for Cascade Fresh. They are a true breathe of fresh air.
  • 09/16/2020
         
    After making sure to fit us in the schedule, they arrived on time and did a great job.
  • 12/15/2019
         
    They are very reliable and do an excellent job keeping our house sparkly fresh! We can't thank you enough!!
  • 04/18/2017
         
    Very professional. Very clean. I was going to try the services once, but now I'm scheduling it regularly. Impressive work.
  • 03/06/2020
         
    Wow, did they do a nice job. My husband and I could not have been happier.
  • 12/09/2016
         
    Cascade fresh cleaning has taken good care of my home for over Two years. Very friendly, efficient, and reliable!! I am very satisfied about their work!...
  • 11/28/2016
         
    Cascade Fresh has been wonderful to work with. The Blue Team does a thorough job every time and they are always pleasant and polite! I would recommend them...
  • 07/23/2020
         
    Silver Team does a great job! Always pleasant and friendly. Thank you!
  • 12/13/2019
         
    Extremely reliable! Maroon team rules!
  • 12/17/2018
         
    They are friendly, timely, thorough and efficient!
  • 12/01/2016
         
    The ladies in the silver team (Amber, Nicole, & Araysya) do a great job! They did a thorough job and the house looks great!
  • 03/31/2017
         
    Just used them for the first time. I will definitely hire them again. They were thorough and super nice! I highly recommend them!
  • 12/13/2018
         
    Danielle and her team do a great job! We love the Navy team!
  • 12/01/2016
         
    The "Gold team" does an excellent job! I have had them cleaning our home for over 5 years and they are consistent in doing a great job. I appreciate their...
  • 08/18/2017
         
    They clean our office building and I have never had a single complaint in almost 2 years of working with them! The staff is really courteous and reliable....
  • 01/25/2021
         
    The team from Cascade Fresh left our house spotless. We will definitely be using them again!
  • 08/01/2018
         
    The “Pink Team” did an amazing job on a deep clean for my home today - the house is spotless and every detail is perfect!