Frequently Asked Questions


Why choose Cascade Fresh for my house cleaning needs?

Our team cleaning method allows us to accomplish your cleaning needs much more efficiently than an individual. Each team has a Team Leader who performs a 27 point inspection to ensure your home is cleaned thoroughly and to the highest standard every visit. Our cleaning methods allow us to sanitize your home while we make it shine creating a healthy home environment for you and your loved ones.


Do I supply the cleaning products?

No you do not. We provide all supplies and equipment to clean your home top to bottom. Almost all of our products are green and safe for the environment. If you have a preferred product you would like us to use we will happily oblige – all you need to do is let us know where to find it in your home.


If you would like to skip one of your recurring cleaning dates we ask for 2 business days notice. Simply email, call or text us at least 2 business days before informing us that you would like to skip your scheduled appointment. If less than 2 business days notice is given there is a $65 late cancellation fee. If the team arrives at your home and is locked out there is a $95 lock out fee.


Do I need to be home while the team cleans?

No you do not need to be home for the cleaning. Our teams know what to do and are self-sufficient. However, if you prefer to be home while we make your home sparkle that is completely up to you. If you are not home to let the team in we can safely hold a key in our safe. This key is checked in and out on the day of your cleaning. Other access options would be to leave a door unlocked for us or stash a hidden key somewhere. Garage codes work great as well!


How many people work together on a team?

Most of the time you will have a team of 3 trained cleaning associates at your home. This allows us to get in, clean your home, and get out quickly. This allows us to be less intrusive on your precious time. Some days there may be a team of 2 members depending on that day’s work.


Do you offer different recurring cleaning schedules?

Yes we do! We offer weekly, biweekly and every four weeks (monthly) as options for ongoing service.


What types of payment do you accept?

You can pay by Credit Card, ACH (direct debit), or check. Payment is due on receipt so if you elect to pay by personal check please have it ready for the team each visit.


Am I expected to leave a tip?

It’s up to you! Teams love to know their hard work is appreciate and a tip is a great way to say, “Great job”. Each visit a Feedback Form is left at your home. Completing this helps the team to know you were highly satisfied with their work as well!

TESTIMONIALS

     
Cascade Fresh Cleaning is rated 4.7 out of 5 based on 150 reviews from around the Web.
  • 12/01/2016
         
    The "Gold team" does an excellent job! I have had them cleaning our home for over 5 years and they are consistent in doing a great job. I appreciate their...
  • 11/21/2016
         
    The Green Team cleaned our home last week and did an outstanding job! Thanks a million Martina, AJ and Laura!!
  • 11/10/2016
         
    The Purple Team cleans my home and they do a fantastic job! Great company and great crew!
  • 11/20/2016
         
    Cascade does a great job in my home. I have used them for years. They are reliable, do consistently great work and are easy to work with. My dogs love them...
  • 11/18/2016
         
    I have used Cascade Fresh for a couple years now and have always been happy with them! The maroon team cleans my place and leaves it spotless! I have a cat...
  • 11/18/2016
         
    I LOVE all the wonderful people at Cascade Fresh. They have been cleaning my house for years, and I have never had a single complaint about their service....
  • 11/14/2016
         
    CLEANING CREW ARE VERY GOOD
  • 11/16/2016
         
    I have the purple team cleaning my house and am very happy with them! They are super friendly, reliable and do a wonderful job. The company is easy to work...
  • 11/16/2016
         
    They are a great service and do a wonderful job. Great team!
  • 11/15/2016
         
    Cascade Fresh has been cleaning my home for a number of years. Always do an excellent job! Office staff very helpful with rescheduling needs. Cleaning Team...
  • 12/01/2016
         
    Have used Cascade Fresh services for years! When I moved to a new home they were the only service I even considered. Have always felt in good hands and...
  • 11/14/2016
         
    Cascade Fresh has been cleaning my homes for more than ten years, and their service has been fantastic. The staff is always friendly, efficient and caring,...
  • 11/11/2016
         
    Love this company - and my team! They do a magnificent job... I would recommend them to anyone in the area. They are not only great at the work, but...
  • 11/10/2016
         
    My husband and I are new customers and couldn't be more pleased with the results! We have had our second scheduled cleaning and it was just as perfect as the...
  • 11/14/2016
         
    We've had the purple team for over a year now so that should say it all! The team is very consistent, thorough, as well as accommodating! We very much...
  • 11/21/2016
         
    The maroon team has been cleaning my house for over 6 months now; they always do an excellent job!
  • 11/28/2016
         
    My team from Cascade Fresh is the best! They remember little things I want done when they are cleaning and provide good stories about how they cleaned the...
  • 11/14/2016
         
    Awesome, Awesome team every other week at our home! The Maroon team is the best:) We come home and the house is spotless and smells clean and fresh. We are...
  • 11/13/2016
         
    Cascade Fresh Cleaning has made our lives more pleasant. Aside from the expert cleaning provided by Beverly, Tasha, and Katie, we enjoy the good cheer these...
  • 12/09/2016
         
    Cascade fresh cleaning has taken good care of my home for over Two years. Very friendly, efficient, and reliable!! I am very satisfied about their work!...